Frequently asked questions

Are there any renewal discounts?

What was the deadline for the Pre-Season Sale?

When & where can I pick up my pass?

How do I get a renewal promo code?

Can I buy refund insurance for my season pass?

How do I access the No-Questions-Asked Refund?

What fees are associated with the No-Questions Asked Refund Assurance?

What is the payment plan schedule?

Can I make an early payment?

What sort of ID is required for Student rates?

What are buddy tickets?

What perks and discounts come with my pass?

What are the terms and conditions of purchasing a Season Pass?

I bought a mid-week SkiBig3 Pass. Can I access a Mountain Collective discount on weekends at Banff Sunshine & Lake Louise?

How and when can I access discounts at Mountain Collective Resorts?

Rocky Mountain Passport FAQ

Where and when can I pick up my pass?

What was the deadline for the Renewal Offer?

What is the deadline for the Pre-Season Sale?

Can I get Refund Insurance for 23/24?

How do I get a promo code for the renewal offer?

Can I transfer my renewal offer to someone else?

What are the terms and conditions of purchasing a Rocky Mountain Passport?

Is Marmot Basin Direct-to-Lift?

Trifecta Challenge FAQ

How does it work?

How can I make sure I get to all three?

Who can participate in the Trifecta Challenge?

Do I need to ski / ride all three resorts in one day?

SkiBig3 Lift Ticket FAQ

How do grace days work with a multi-day SkiBig3 Lift Ticket?

Do you have to know the days you are skiing to select your lift tickets?

What resorts are included on the SkiBig3 Lift Ticket?

Is night skiing included with my SkiBig3 Lift Ticket?

Is a lift ticket required if I have a lesson booked?

Can you mail my lift tickets to me?

How do I get my lift tickets?

How do I redeem an Ikon Pass Friends & Family ticket?

Does rental equipment include grace days?

How do I get my rental equipment?

How do I get my rental equipment if I am staying in Lake Louise?

When can I get my rentals?

Do I have to get the rental equipment fitted?

Can you deliver equipment without me coming into the store?

What are the Adventure Hub Hours?

Where is the SkiBig3 Adventure Hub?

Can we get our rentals when we arrive at the resort?

What level of rental equipment should I get?

What equipment and clothing is available to rent?

Mountain Collective FAQ

Where can I pick up my Mountain Collective Pass?

Where do I find my Mountain Collective waiver?

How do I access 50% off discounted days?

Is Mt Norquay included as part of my SkiBig3 Mountain Collective Pass?

Is Tubing at Mt Norquay included as part of my SkiBig3 Mountain Collective Pass?

Can I set up Direct-to-Lift access for additional discounted ski days?

What if I lose my pass?

Rental FAQs

Does rental equipment include grace days?

How do I get my rental equipment?

How do I get my rental equipment if I am staying in Lake Louise?

When can I get my rentals?

Do I have to get the rental equipment fitted?

Can you deliver equipment without me coming into the store?

What are the Adventure Hub Hours?

Where is the SkiBig3 Adventure Hub?

Can we get our rentals when we arrive at the resort?

What level of rental equipment should I get?

What equipment and clothing is available to rent?

What is the deadline for the SkiBig3 Business Pass?

Can I get Refund Insurance for 23/24?

Can I access buddy tickets with a SkiBig3 Business Pass?

What perks and discounts come with my pass?

Where can I pick up my pass?

How and when can I access discounts at Mountain Collective Resorts?

What is a Private Guided Adventure?

How is a Private Guided Adventure different from a Private Lesson?

Is a lift ticket required if I have a Private Lesson or Guided Adventure booked?

Does a Private Lesson include equipment rentals?

What time does my ski/snowboard lesson start?

Which resort will my SkiBig3 Private Lesson or Guided Adventure take place at?

Can I request a particular resort?

How many people can I have in a SkiBig3 Private Lesson?

How many people can I have in a SkiBig3 Guided Adventure?

Do you sell group lessons?

Do you have lessons for kids?

When will my Instructor or Guide contact me about my booking?

Where do I meet my instructor or Guide?

Which resort is best?

Do I need to sign a waiver form?

How will I recognize my SkiBig3 Instructor / Guide?

What if I am sick on the day of the Lesson or Guided Adventure?

If I am staying in Lake Louise, where do I get my rentals fitted before my lesson?